Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as your name, email address, phone number, business address (for business registrations and enquiries), and any other information you choose to provide when creating an account or using our services. We also collect information generated through your use of the platform, such as loyalty points, transaction history, and reward redemptions.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, process transactions, send communications, and respond to your comments and questions.

3. Our Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we process your personal data on the following legal bases: performance of a contract with you, your consent (for example, for non-essential cookies), our legitimate interests in operating and improving our services, and compliance with our legal obligations.

4. Information Sharing

We do not sell, trade, or otherwise transfer your personally identifiable information to third parties without your consent, except as described in this policy or as required by law.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

6. Cookies

We use cookies and similar tracking technologies to track activity on our platform. You can manage your preferences at any time on our Cookie Preferences page, or instruct your browser to refuse cookies.

7. Your Rights

Under UK data protection law, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request erasure of your data; restrict or object to our processing of your data; and request a copy of your data in a portable format. To exercise these rights, please contact us using the details below.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated effective date.

10. How to Complain

If you have concerns about how we handle your personal data, please contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent regulator for data protection, at ico.org.uk.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@bonocard.app.